Frequently asked questions.
Answers about MasterCap, custom samples, ordering, quality control, payment, shipping, sizing, care, and customer support.
About Us
Are you a factory or trading company?
MasterCap is a custom headwear manufacturer founded in 1997, supporting global B2B buyers with OEM and ODM services.
What product types do you support?
We support custom caps, golf caps, trucker caps, baseball caps, 5-panel caps, dad caps, beanies, hats, and related headwear accessories.
Sample
Can you make samples before bulk production?
Yes. Sample details, cost, and timing depend on the product style, material, and customization requirements.
Can I customize my own logo?
Yes. We support embroidery, patches, printing, applique, and other decoration options depending on the cap style and logo artwork.
Order
How do I start a custom cap project?
Send us your cap style, logo or artwork, quantity, target market, and delivery country. Our team will review your project and recommend a suitable solution.
What is your MOQ?
Our standard MOQ is usually 100 pcs per design and color. Final MOQ may vary by style, material, decoration, and project requirements.
Quality Control
Do you provide quality control?
Yes. We support approved-sample review, material and decoration checks, inline production inspection, final inspection, and packing checks before shipment.
Payment
What payment terms do you use?
Payment terms are confirmed with the quotation. Sample fees are normally paid before sampling, while bulk-order deposit and balance timing depend on the approved order agreement.
Shipping
Can you ship internationally?
Yes. We support export-oriented orders and can discuss express, air, sea, or buyer-appointed forwarder options based on your destination and deadline.
Size Guide
How do I choose the correct cap size?
Use our headwear size chart and tell us the wearer group, fit preference, closure, and target market. Adjustable, stretch-fit, youth, and custom size options can be discussed.
Care Guide
How should custom caps be cleaned?
Follow the care label for the selected material and decoration. In general, avoid machine washing structured caps, use gentle spot cleaning, and air dry away from direct heat.
Services&Support
Do you support OEM/ODM orders?
Yes. MasterCap supports OEM and ODM custom headwear projects for brands, wholesalers, distributors, promotional buyers, and startups.
How can I request a quote?
Use our Request a Quote form with your design, quantity, logo requirements, and delivery country. Our team will review the inquiry and follow up.